The Situation:
Critical to a transformation journey is ensuring a modern, personalized, and seamless experience for all customers. Key to this outcome is a reliable and integrated data and analytics platform that provides a foundation for more advanced analytics (AI, ML, and Large Language Models). Of utmost priority for executives is ensuring that data is high quality, reliable, accessible, easy to use, and beyond reproach throughout the enterprise: trusted data drives trusted decisions.
The Impact:
Grounded in our Data Governance Framework, the team utilized a SWOT analysis to understand the current data landscape and align their goals to our Maturity Model and Scorecard. A plan was developed to address gaps and immediately activated. Launching the operating model, assigning data ownership roles and responsibilities, completing a Proof of Governance Concept, and engaging 70+ people in the ecosystem quickly accelerated their journey and established a solid foundation to build upon.
